Quality is our Culture Service is our Soul

7inova delivers safe, CE, Rohs compliant products with reports issued by licensed Lab. Customers can entrust the compliance and sell globally with trouble free.

CERTIFICATION

QUALITY IS OUR CULTURE

The quality control system constitutes by IQC, IPQC, OQC and QA. With well-trained workers and streamlined product system, Every link is under strict control and meet the quality aim.

IQC

Our manufacture base performs an ISO9001 approved supplier process, including facility evaluations, sample audits, etc, as well as monthly evaluations on product quality, delivery, and cost. Qualified suppliers are subject to an annual re-evaluation. Suppliers failing to pass this re-evaluation will be eliminated from our list of suppliers. At the same time, we have a rigorous evaluation process in which new components must pass acceptance by our engineering department, product testing, and inspection by our IQC Department.

IPQC

1. SMT Manufacturing: Our lead-free SMT lines work in two shifts.
2. DIP Manufacturing: Anti-static and clean workshops (unleaded and leaded lines).
3. Tests: has reliable wireless network analyzer, Spectrum Analyzer,vector signal generator and other professional devices. The production process includes a four-test process, including initial tests, durability tests, and full functionality testing, which guarantees a pass rate of over 98%.
4. Maintenance Department: OurMaintenance Technicians have a professional NG circuit board repair process.

QA, OQC Final Inspection

Each product must pass final Quality Assurance after packaging and then Output Quality Assurance inspection to ensure all manufactured products are in compliance prior to shipping.

SERVICE IS OUR SOUL

Pre-Sales Service

Our sales team always stay abreast of the network product market, listen to customers and clearly understand their needs, provide constructional proposal to assist our customers find suitable solution

ODM Service

7inova provides one stop ODM solution to our clients: Product function design, creative concept design, Appearance 3D design, PCB layout design, package design, product manufacturing, quality control. Customers can fully participate in all above chains and put forward their views on process.

Logistics Service

We have long terms global logistics forwarder partners to help our customers solve the transport , storage , packaging , distribution and other logistics matters. The long terms shipping rates are competitive. Our shipping team is experienced in arranging shipment and booking with forwarders. Help you with most in-time shipping schedule. We are experienced with surface and air transport. Whether your purchase is just a few units or a full container, we always can make the proper arrangements for handling your goods.

After-Sales Service

We offer 12month free warranty for sold out units. Defective units within normal range will be send back at buyer’s freight cost, we repair/replace (depends on specific situation) and send back to you at our cost. To ensure fast and efficient support, please download below RMA doc, fill the detailed info and send back togther with defective units.

RMA REQUEST FORM

For customer who purchase directly from 7inova:

1. Contact sales person first, provide necessary details and pictures, confirm problem
2. Download the RMA Request Form



3.Fill in the RMA Request Form, sending to your sales person to get RMA No. to deal with.
4.Sending requested RMA goods back to our provided address.

If you are end-user or you purchase goods through our distributors or wholesalers,please contact your local agent&vendors for repair or replacement.

Pay Attention:

  • RMA has to be packed properly and safely, any physical damaged unit, is not in the warranty range.
  • Our warranty time ranges from 12-14months,depends on the shipping way and transit period. Please check date carefully and assure the validity.
  • RMA goods received without an RMA number will not be accepted and will be returned immediately.
  • To assure your RMA be received by our company smoothly, please contact sales person in advance and arrange everything within our agreement.
  • If you have any question, please feel free to contact with your Sales person.
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