Quality Is Our Culture
The quality control system constitutes by IQC, IPQC, OQC and QA. With well-trained workers and streamlined product system, Every link is under strict control and meet the quality aim.
Our manufacture base performs an ISO9001 approved supplier process, including facility evaluations, sample audits, etc, as well as monthly evaluations on product quality, delivery, and cost. Qualified suppliers are subject to an annual re-evaluation. Suppliers failing to pass this re-evaluation will be eliminated from our list of suppliers.
At the same time, we have a rigorous evaluation process in which new components must pass acceptance by our engineering department, product testing, and inspection by our IQC Department.
Service Is Our Soul
Our sales team always stay abreast of the network product market, listen to customers and clearly understand their needs, provide constructional proposal to assist our customers find suitable solution
For customer who purchase directly from 7inova:
1. Contact sales person first, provide necessary details and pictures, confirm the problem.
2. Download the RMA Request Form.
3. Fill in the RMA Request Form, sending to your sales person to get RMA No. to deal with.
4. Sending requested RMA goods back to our provided address.